I had that best experience today with druid hills storage. The lady named michele was so funny and helpful to the point I felt like I was with family. She was so konwledgeable about the storage unit that I would need to store my home goods and she made me feel safe enough to leave my stuff there after she walked me out to the unit to show me where I will be leaving my stuff and that my things will be safe in Druid Hills storage care. But what really made me feel good was when it came down to getting a Uhaul truck. I thought that I would need a regular size truck to move my things and she asked me what all did i have to move and when I told her she looked a truck that would be the perfect size for me and all thge long making me laugh and feel safe. I just want to give her a great BIG THANK YOU for making my first time experience one that I will always remember. Thank you michele it was a pleasure doing business with you and I will tell all my freinds about Druid Hills Storage and the lady that helped me.
-Tiger French 1 Week Ago
"Run Forrest Run" - 1/2 star rating from me. The front desk person (Ms. Michelle) could use some training at delivering excellent customer service. The sad thing is that she does not belong in this job and she knows it - cannot multitask, highly frustrated with clients, and super negative attitude . UHaul could do much better at screening their independent dealers.
-Gil Landa 1 Month Ago
A little run down, but generally a decent place
-Scott Patton 4 Months Ago
I waited outside for half an hour because the manager went to Kroger. She told me and I quote "do you want to make a reservation with someone else?".
-Albert Wang 4 Months Ago
Michelle was great and very professional
-Anthony Trzos (Atlanta, GA) 6 Months Ago
On site managers were great through out my stay.
-Kevin Russell (Decatur, GA) 10 Months Ago
-Jerry D. Thomas (Decatur, GA) 11 Months Ago
Many thanks again!
-Shi Li (Atlanta, GA)
Michelle is fantastic! thank you! The only reason why we left is because we moved into an apartment with more storage space!
-Ilias N. Savakis (Decatur, GA)
RENTER BEWARE I had all my belongings stored here for 6+ months (November-August). I rented a climate controlled unit and somehow moisture got in. Shortly after moving my belongings into my new apartment I started to notice random items had light mold on them (ex: shoes and wood furniture). Thinking nothing of it I threw out some shoes (I can afford to downsize) and wiped down the furniture. However, it is a week later and I'm still unboxing my belongings and finding unpleasant surprises. For example a pot and pan set, an oversized mirror, lunch boxes, and pants with mold growing on them. Some things I've bleached clean, others I've trashed. However some things will need to be replaced (I refuse to cook on cookware that was once moldy). While their customer service was excellent when I was a paying customer, this doesn't make up for the disappointment in finding my belongings covered in mold or consumed by a funky odor (all of my clothes stored in wardrobe boxes smell horrible). Why did I bother paying for a climate controlled unit? This could have been a rare unfortunate incident but I say buyer beware. Called the complex manager and reported my findings. She's a sweet lady who sounded very concerned. She stated she would look into the incident but I haven't heard anything back. That was last weekend. RENTER BEWARE